Charnell Havens(757) 234-1445 (Cell)(866) 457-8172 (Efax)
1 Old Oyster Point RoadSuite 210Newport News, VA 23602757.873.6900
Comments from Buyers and Sellers
Charnell brought her years of experience into helping us price and sell our home. She was brutally honest about what features would help to sell our home and what would not. She helped us get inspections and improvements done fast to get our home ready and listed quickly. She was a complete delight to work with and when she did sell our home we were sad to see her go. We were very pleased and highly recommend her.
Vivian Van Selow
We had the pleasure to have Charnell represent us as we relocated to the Smithfield area. From the onset, Charnell took the time to get to know us and to understand our home purchasing needs. In fact, the very first home she showed us was the home we purchased!! Her professionalism, expertise, and attention to detail was apparent as she helped navigate through the entire home buying process. It was great to have her work for us!! Thanks Charnell!!
Susan and Jon Zillioux
Charnell, thank you for all your help throughout our home search and our ultimate home buying experience. We are forever grateful for your wonderful perspectives and advice you had to offer us. We appreciate your helping to make the process an enjoyable and memorable one.
Amber and Daniel Gentile (First-Time Home Buyer)
Charnell Havens was selected by us from a field of three realtors. We chose her because of the thoroughness in which she completed her market analysis , her professionalism, and her sensitivity to our individual needs as sellers. She used her extensive experience and excellent communication skills in mapping out the entire process of selling a house. When she provided advice on how to prepare our house for the sale, she used a common sense approach that fit our lifestyle well. Most of all, she listened to us. She featured our house in American Lifestyle magazine, took flyers to physician's offices and other businesses and held three open houses. Our house sold in 5 weeks. Throughout the process, Charnell kept us up to date on progress and provided encouragement. We would highly recommend Charnell Havens and Berkshire Hathaway Realty in the future.
Margie and Wayne Utely (Seller)
When my husband and I moved to Virginia, we really had no idea where we wanted to live. Charnell was extremely patient with us as we dragged her all over the 7 cities, eventually ending up right back where she had originally recommended. She never pushed or rushed us and was always willing to take us to see as many houses as we liked. Throughout the process, Charnell was always available, even when she was traveling, and followed up with us multiple times after the purchase as well. We felt that she genuinely cared about us and our happiness and would recommend her to anyone looking for a new home in the Hampton Roads area
Dan and Kate Wagner (Buyer)
Charnell Havens was a Godsend to us! We needed to sell my Mother's house which had been unoccupied for quite a while. Charnell got us on track to have the home inspection done, get the repairs done and have the house ready to show. She sold the house in 30 days! We are very grateful to her for guiding us, keeping us informed throughout the entire selling process, and just as important - being very kind, respectful and courteous to us at all times.
Richard & Linda Hollis and Shirley Williams (Senior Seller)
Charnell's expertise as
a relocation specialist facilitated our long distance move to the Hampton Roads
Area in record time. As an experienced
Realtor, her guidance, recommendations and expertise allowed the transaction to
progress flawlessly. Additionally, Charnell performs at a superior level
in protecting her client's interests while keeping every aspect of the
transaction on track. We highly recommend Charnell
for all of your real estate needs as you will be well represented and highly
Ed & Vicki Sofianek (Relocation Buyer)
would definitely recommend Charnell to anyone needing an agent. Her experience
and tenacity helped get my condo sold, even during a down market. I was very
impressed with the many open houses that she conducted, and that she provided a
custom website just for the condo. She had helped me with the sale of a
townhouse years ago and I went back to her to sell the condo.
Bill White (Seller)
Charnell took our requirements, developed an aggressive marketing approach for the sale of our home, and exceeded our expectations with multiple full price offers in short order. We were extremely pleased with every aspect of her business plan, from listing to closing. Nobody does it better. She is extremely savvy with online tools and remained in continuous contact with us throughout the process. She has earned our unqualified highest recommendation. She's the consummate professional.
Debbie and Carl Pierson (Seller)
We first met Charnell at a condo open house when, as 70 year olds, we were looking for a more accommodating arrangement than our current 2-story house. What a wonderful day that was for us. Charnell aggressively marketed the 2-story for us by using well prepared brochures and internet presentations. Her ability to get a fast start helped us get a sales contract in about 2 weeks. It became very evident to us that Charnell had a depth of knowledge in real estate matters and she handled everything very professionally. We especially benefited by the frequent communication from Charnell which helped us “keep our sanity” during this significant financial event in our lives. Best of all, we gained a new life-long friend – we’re sure others will also.
Millie and Floyd Dennis (Senior Seller)
Charnell is a real go getter! After two different realtors and having my house on the market 4 different times, Charnell was the one who got the deal done! Charnell understands what buyers want and what sellers need to do to get their house sold! Her experience in Real Estate is second to none!
Shawnna Daniels (Seller)
We chose Charnell because she's so like us! (Older!!) She needed every bit of her extensive expertise and patience to navigate through a difficult seller and a somewhat less than professional seller's agent. And we had such fun! Now, my husband and I are settled in the home we wanted in a neighborhood we love. Thank you, Charnell!
Judy and Stan Major (Senior Buyer)
It has been my great pleasure to know Charnell professionally and as a wonderful friend. As my realtor I have been in awe of her integrity and dedication to the mission of selling my house. She has gone above and beyond expectations with her marketing skills and attention to the myriad of details that are necessary for a successful sale. As my friend, I have been blessed by her thoughtfulness, generosity and constant good cheer.
Marilyn Webb (Seller)
Ever since getting to know Charnell over seven years ago, I always said that if we ever decided to sell our condo, I would want to have her as our agent. Now, we have just gone through the selling and buying process and are so grateful for all the hard work Charnell did to make it all happen. She developed a beautiful website with pictures of our condo, and she held open houses every two weeks, and followed up with all interested "lookers". On the buying end, she went with us to look at many places, and when we made a decision, she was with us every step of the way, from negotiating with the builder up through the final closing process. She was right on top of every little detail, and there were many, many details! We will happily recommend Charnell to anyone looking for an excellent real estate agent.
Carol and Dale Johnson (Senior Seller and Buyer)
My husband and I began working with Charnell in 2011. Since we met, Charnell has represented us through the purchase of 3 rental properties in the Hampton Roads area. Her high level of expertise, knowledge, professionalism and organizational skills clearly sets her apart from the rest. My husband and I have purchased and sold over 13 properties over the years. Charnell, hands down, was the best agent we have had the pleasure of working with. She truly made the process simple and streamlined. We are continually grateful for Charnell’s warmth, heartfelt friendliness, and strong Christian values that make her very honorable and trustworthy. I would highly recommend Charnell to anyone looking to buy or sell a home.
Robin G. (Buyer)
Having been a previous mortgage loan processor and a third time home buyer, I have dealt with numerous realtors in the past 30 years and I must say, for the most part, it has not been pleasant. I had pretty much decided that my next purchase would not take place if it required the assistance of a realtor but Charnell renewed my faith in the industry. She was organized, informative, thorough and showed genuine concern for both parties involved. The transaction went off without a hitch and I couldn't be happier. Thank you, Charnell. I love my new home and owe it all to your excellent service. I will certainly refer you to my friends in the future.
Sheryl Johnson (Buyer)
Professional, personable, knowledgeable, courteous, competent, efficient…the list of positive adjectives could go on and on to describe Charnell Havens. My husband and I met Charnell completely by accident. We had been searching for a home in the Hampton area on our own, when a friend suggested we look in Carrollton. We drove to Carrollton, and found a property we were very interested in. We took one of Charnell's beautifully and professionally printed flyers, and did some research online. We found that she was hosting an Open House the very next day! When we arrived at the Open House, I knew immediately that Charnell was a true gem! She made us feel very welcome and comfortable. She showed the home with care along with professionalism, and allowed us time to view the property on our own. Charnell also offered to show another property later that day, AND she took us to her OWN home, as it was the exact same floor plan but with a few upgrades. We did not have an appointment, and we believe she went above and beyond our expectations of a real estate agent.
Charnell walked us through our buying process, and held our hands the entire way! She worked tirelessly and endlessly to make sure we were well taken care of from Open House Day to Closing Day. She has our HIGHEST recommendation whether you are buying or selling. Believe me, you will be pleased with Charnell’s high level of customer service.
Terry and Andy Curran (Buyer)
The service provided by Charnell during the sale of our home was nothing short of superb! A true professional whose interest, enthusiasm, tenacity, and innovation throughout the entire sales process always amazed us and consistently met or exceeded our expectations. We could not have asked for a better communicator...her knowledge was current and relevant and she clearly demonstrated that in both conversation and action. If and/or when we decide to buy or sell again, Charnell Havens will be our only choice. We have bought and sold four other properties and Charnell was clearly the best we've ever worked with.
George and Val Henderson (Senior Seller)
Charnell, thanks for all you did for us in getting our property in Eagle Harbor sold. I can honestly say I have never worked with a realtor before who worked so hard and was so savvy about the process. Mike even said the pictures you took and put on the web site made him want to buy the property! Since we were living 200 miles away, it could have been very logistically challenging, but you made sure that went smoothly for us.
That is greatly appreciated. I still can't believe you were able to identify a buyer at a different open house who was perfect for our property. I will be recommending you to any and everyone who asks.
Peggy and Mike Poos (Seller)
Charnell is the best. Not only a great realtor who knows all the ins and outs of the business, but she’s a friend as well. She does the extra things that make the process of selling a home easier. I would not hesitate to recommend her to anyone wishing to sell a home and get the best price for it.
Dave and Carolyn Gianettino (Seller)
and from an overseas military family...Coming back from Germany, Charnell has been nothing less than GREAT!!! Awesome advice, works long hours to deal with the time difference, and would reply to e-mails promptly. If we had any questions she was always one step ahead. We would recommend her to ANYONE.
Jim and Jenn B. (Relocation Buyer)